Refund policy
Return & Refund Policy
Last Updated: July 2026
At DreamyLaceCo37, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
30-Day Return Window
Customers may request a return within 30 days after receiving their order.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Original packaging should be included whenever possible.
- Proof of purchase is required.
Free Returns Worldwide
We proudly provide free returns for eligible orders worldwide.
Before returning an item, customers must contact our support team for return authorization and instructions.
Refund Approval
After the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method used during checkout.
Processing Time
Refunds typically appear within 5–10 business days depending on your financial institution.
Damaged, Incorrect, or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the problem
We will gladly arrange a replacement or full refund when applicable.
Non-Returnable Items
The following items may not qualify for returns:
- Personalized products
- Custom-made items
- Gift cards
- Products showing signs of misuse
Contact
Email: support@dreamylaceco37.shop
Phone: (778) 883-9604